Shipping policy
MOURVANE™ SHIPPING POLICY
Every MOURVANE™ order is handled with care from production through delivery.
Please review the information below before placing your order.
ORDER PROCESSING & PRODUCTION
Certain MOURVANE™ pieces are produced after your order is placed.
Because of this, your order may require approximately 3 business days for production and processing before it ships.
Business days do not include weekends or holidays.
During high-volume releases, limited drops, holidays, or unexpected production delays, processing times may occasionally take longer.
If a significant delay affects your order, we will make reasonable efforts to notify you.
SHIPPING TIME
After production is complete and your order has shipped, estimated transit time is approximately:
7–12 business days
Combined with production, most orders should arrive within approximately:
10–15 business days from the date the order is placed.
These are estimated timeframes and are not guaranteed delivery dates.
Carrier delays, weather, holidays, customs, transportation disruptions, and other circumstances outside of MOURVANE™'s control may affect delivery times.
SHIPPING CONFIRMATION & TRACKING
Once your order ships, you will receive a shipping confirmation email containing available tracking information.
Please allow time for the carrier's tracking system to update after your shipping label is created.
Tracking updates are managed by the shipping carrier and may occasionally experience delays.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
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Name
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Street address
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Apartment or unit number
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City
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State
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ZIP or postal code
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Country
before placing your order.
If you notice an error after submitting your order, contact us immediately at:
We will make reasonable efforts to update your information if the order has not entered fulfillment or shipped.
Once an order has entered fulfillment or been transferred to the carrier, we cannot guarantee that the shipping address can be changed.
INCORRECT OR INCOMPLETE ADDRESSES
MOURVANE™ is not responsible for delivery delays, failed deliveries, or returned packages caused by an incorrect or incomplete address provided by the customer.
If an order is returned to us or our fulfillment partner due to an incorrect address, the customer may be responsible for additional shipping costs required to resend the order.
LOST OR DELAYED PACKAGES
If your tracking information has not updated for an extended period or you believe your package may be lost, contact:
Please include your order number.
We will make reasonable efforts to help investigate the shipment with the appropriate carrier or fulfillment provider.
Carrier delays do not automatically qualify an order for a refund while the shipment is still in transit.
PACKAGES MARKED DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, we recommend:
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Checking around your delivery location
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Checking with household members or neighbors
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Checking with your apartment office, front desk, or mailroom
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Allowing up to 24 hours, as some carriers may mark packages delivered shortly before final delivery
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Contacting the shipping carrier directly
If you still cannot locate the package, contact support@mourvane.com and we will assist where reasonably possible.
MOURVANE™ cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier and subsequently lost or stolen.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your order arrives damaged, defective, or contains an incorrect item, contact:
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging
We will review the issue and work to make it right.
INTERNATIONAL SHIPPING
International shipping availability may vary by destination.
International orders may be subject to:
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Customs duties
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Import taxes
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VAT
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Brokerage fees
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Other government charges
Unless otherwise stated at checkout, these fees are the responsibility of the customer and are not included in the product or shipping price.
MOURVANE™ does not control customs charges or customs-processing times.
International shipments may require additional delivery time due to customs clearance.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact:
as soon as possible.
Because certain MOURVANE™ products enter production shortly after an order is placed, we cannot guarantee that changes or cancellations can be made once fulfillment has begun.
MULTIPLE ITEMS
Orders containing multiple items may occasionally arrive in separate packages depending on production location, availability, or fulfillment requirements.
If your order is shipped separately, you may receive more than one tracking number.
SHIPPING COSTS
Applicable shipping charges will be displayed during checkout before your purchase is completed.
Shipping rates may vary depending on:
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Delivery location
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Package size or weight
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Shipping service
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Number of items ordered
Any available free-shipping promotions will be clearly stated at the time of purchase.
DELIVERY ESTIMATES
All delivery dates and transit times provided by MOURVANE™, Shopify, fulfillment partners, or shipping carriers are estimates only.
MOURVANE™ is not responsible for delays resulting from events outside our reasonable control, including severe weather, carrier disruptions, customs delays, natural disasters, holidays, labor disruptions, or other transportation issues.
RETURNS
Shipping-related returns are subject to the MOURVANE™ Return & Refund Policy.
For standard returns related to sizing, fit, preference, or change of mind, customers are responsible for applicable return-shipping costs.
If an item is confirmed to be damaged, defective, or incorrect, MOURVANE™ will cover the appropriate return or replacement shipping costs in accordance with our Return & Refund Policy.
CONTACT
For questions regarding shipping or an existing order, contact:
MOURVANE™
support@mourvane.com
mourvane.com
Please include your order number when contacting us about an existing order.