Refund policy
MOURVANE™ RETURN & REFUND POLICY
MOURVANE™ accepts return requests within 30 days of the date your order is delivered.
To be eligible for a return, your item must be unworn, unused, unwashed, free from stains, odors, damage, or signs of wear, and returned with the original tags and packaging. Proof of purchase is required.
Items that do not meet these conditions may not be eligible for a refund.
STARTING A RETURN
To request a return, contact:
Please include your order number, the email address used at checkout, the item you are returning, and the reason for the return.
Returns must be approved by MOURVANE™ before being shipped back.
Do not send items back without first contacting us. Unauthorized returns may not be accepted.
Once your return is approved, we will provide return instructions and the appropriate return address.
RETURN SHIPPING
For returns due to sizing, fit, preference, or change of mind, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of an error by MOURVANE™.
If you receive an incorrect, damaged, or defective item, MOURVANE™ will cover the appropriate return or replacement shipping costs.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong item, contact support@mourvane.com as soon as possible.
Please include your order number and clear photos showing the issue so we can evaluate the order and make it right.
EXCHANGES
We do not currently offer direct exchanges.
If you need a different size, return the original item according to this policy and place a new order for the preferred size.
This helps prevent your desired size from selling out while your return is in transit.
NON-RETURNABLE ITEMS
The following items cannot be returned:
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Items showing signs of wear or washing
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Items without original tags
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Items damaged after delivery
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Final-sale items, when clearly marked as final sale before purchase
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Gift cards
If you have questions about whether your order is eligible for return, contact support@mourvane.com before sending anything back.
REFUNDS
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Your bank or credit card provider may require additional processing time before the refund appears on your account.
If more than 15 business days have passed since MOURVANE™ approved your refund, contact support@mourvane.com.
EUROPEAN UNION ORDERS
If merchandise is shipped to the European Union, customers may have the right to cancel or return their order within 14 days under applicable EU consumer-protection laws.
Returned merchandise must still be unworn, unused, with tags attached, in its original packaging, and accompanied by proof of purchase.
CONTACT
MOURVANE™
support@mourvane.com
mourvane.com